Store Policy

Welcome to Our website located at www.chairsidelabs.com (“Website”). For purposes of this Privacy Policy (“Policy” or “Privacy Policy”), the terms “we,” “us,” “our” and “CLS” refer to ChairsideLAB Solutions Inc, and “you” and “your” refers to you, as a user of our Website.

Privacy & Safety

In order to order and purchase our products (“Products”) from the Website you will need to provide us information about yourself. CLS is committed to protecting the privacy of our users. We want to provide a safe, secure user experience. We will use our best efforts to ensure that the information you submit to us is used only in accordance with the terms of this Privacy Policy. This Privacy Policy applies only to all information collected or submitted on our Website.

By using our Website or buying Products from us, you expressly consent to our collection and use and disclosure of your personal information in the manner described in this Privacy Policy. If you object to your nonpublic personal information being transferred or used as described in this Privacy Policy, please do not send or upload any information to us or order any Products from our store or use our Website. This Policy may be revised over time as new features are added to the Website or as we incorporate suggestions from our users. Any material changes will be effective immediately. The amended Privacy Policy will always be posted on our website.

What information of yours we collect

We collect nonpublic personal information about you from the following sources:

  • Information we receive when you use our Website, when creating or using an account and when you purchase our Products, such as your name, email address, occupation and employer, phone number, physical address and other information you provide to us;

  • Information we receive when you communicate with us through email or through our social media accounts, such as your name and e-mail address;

  • Information we receive from your use of our Website, such as the Internet address (IP address) of the computer or device you use to access the Website, the type of browser you use and the times you access our Website; and

  • We also collect information by using “Cookies.” “Cookies” are small files that your Web browser places on your computer’s hard drive.

How your information will be used

We use nonpublic personal information we collect about you in order:

  • To fulfill your Product orders;

  • To respond to your requests, and contact you regarding your use of the Website or regarding our Products or to contact you regarding Website changes;

  • To measure and improve our customer service, and to investigate potential fraud and violations of this Policy or any other agreement we have with you. We may, over time, delete correspondence records with you if permitted by law; and

  • Our use of cookies allow our Website to recognize you if you visit multiple pages in our Website during the same session, so that you don’t need to re-enter your information multiple times. Once you close your browser, session cookies expire and no longer have any effect.

With whom your information may be shared

We will not sell your personal information to anyone, for any purpose. We share your nonpublic personal information:

  • With our third party service providers that perform functions on our behalf, such as, hosting our web servers, providing marketing assistance, and providing customer service. These service providers will have access to your personal information as necessary to perform their functions, but they may not share that information with any third party;

  • In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us, in our sole discretion;

  • When we believe disclosure is appropriate in connection with efforts to investigate, prevent, report or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our Website terms of use or other agreements or policies; and

  • If CLS (or substantially all of our assets) is acquired, your information would be transferred along with the other business assets as permitted by law. We may also disclose nonpublic personal information about you to nonaffiliated third parties as permitted by law.

I’m a privacy & safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.

 

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Store Policy

Welcome to Our website located at www.chairsidelabs.com (“Website”). For purposes of this Privacy Policy (“Policy” or “Privacy Policy”), the terms “we,” “us,” “our” and “CLS” refer to ChairsideLAB Solutions Inc, and “you” and “your” refers to you, as a user of our Website.

Privacy & Safety

In order to order and purchase our products (“Products”) from the Website you will need to provide us information about yourself. CLS is committed to protecting the privacy of our users. We want to provide a safe, secure user experience. We will use our best efforts to ensure that the information you submit to us is used only in accordance with the terms of this Privacy Policy. This Privacy Policy applies only to all information collected or submitted on our Website.

By using our Website or buying Products from us, you expressly consent to our collection and use and disclosure of your personal information in the manner described in this Privacy Policy. If you object to your nonpublic personal information being transferred or used as described in this Privacy Policy, please do not send or upload any information to us or order any Products from our store or use our Website. This Policy may be revised over time as new features are added to the Website or as we incorporate suggestions from our users. Any material changes will be effective immediately. The amended Privacy Policy will always be posted on our website.

What information of yours we collect

We collect nonpublic personal information about you from the following sources:

  • Information we receive when you use our Website, when creating or using an account and when you purchase our Products, such as your name, email address, occupation and employer, phone number, physical address and other information you provide to us;

  • Information we receive when you communicate with us through email or through our social media accounts, such as your name and e-mail address;

  • Information we receive from your use of our Website, such as the Internet address (IP address) of the computer or device you use to access the Website, the type of browser you use and the times you access our Website; and

  • We also collect information by using “Cookies.” “Cookies” are small files that your Web browser places on your computer’s hard drive.

How your information will be used

We use nonpublic personal information we collect about you in order:

  • To fulfill your Product orders;

  • To respond to your requests, and contact you regarding your use of the Website or regarding our Products or to contact you regarding Website changes;

  • To measure and improve our customer service, and to investigate potential fraud and violations of this Policy or any other agreement we have with you. We may, over time, delete correspondence records with you if permitted by law; and

  • Our use of cookies allow our Website to recognize you if you visit multiple pages in our Website during the same session, so that you don’t need to re-enter your information multiple times. Once you close your browser, session cookies expire and no longer have any effect.

With whom your information may be shared

We will not sell your personal information to anyone, for any purpose. We share your nonpublic personal information:

  • With our third party service providers that perform functions on our behalf, such as, hosting our web servers, providing marketing assistance, and providing customer service. These service providers will have access to your personal information as necessary to perform their functions, but they may not share that information with any third party;

  • In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us, in our sole discretion;

  • When we believe disclosure is appropriate in connection with efforts to investigate, prevent, report or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our Website terms of use or other agreements or policies; and

  • If CLS (or substantially all of our assets) is acquired, your information would be transferred along with the other business assets as permitted by law. We may also disclose nonpublic personal information about you to nonaffiliated third parties as permitted by law.

Your choices regarding the collection, use and distribution of your information

If you do not agree with this Policy, please discontinue use of the Website. You also have the option of setting your browser to reject cookies. However, doing this will hinder performance and negatively impact your experience using our store portal.

Security procedures

We will take all efforts to safeguard your information and the privacy of your payment information and will not use it or share it except as provided above. We restrict access to your personal information to our employees who need to have access to the information to as necessary to enable us to use it as permitted above. We use physical, electronic, and procedural safeguards that comply with applicable federal regulations to protect your personal information. Your account information is password-protected and billing information is protected by industry- standard SSL-encryption during data transmissions and is stored in encrypted form on our servers. Notwithstanding the foregoing, we cannot and do not guarantee encryption or the privacy of your personal details and payment information from unauthorized intrusions or access to our servers and materials.

Contacting us about your privacy

If, at any time, you have questions or concerns about ChairsideLAB Solution's’ privacy commitment, please feel free to email us at info@chairsidelabs.com

to contact one of our representatives.

Visiting Our Website from Outside the United States

This Privacy Policy is intended to cover collection of information through our Website from residents of the United States. By using our Website you understand that your information will be transferred to, stored, and processed in the United States where our servers are located and our central database is operated and will be subject to the laws of the United States.

Equipment Policy and Conditions

  1. AGREEMENT: These Equipment Terms and Conditions of Sale (“Equipment Terms”) shall apply to the customer’s purchase of third party equipment supplied by ChairsideLAB Solutions (“Equipment”). Acceptance of the customer’s purchase order for Equipment (the “Order”) is expressly made conditional upon assent to the terms and conditions set forth herein, which together with the CHAIRSIDELABS TERMS AND CONDITIONS comprise all of the terms and conditions of the agreement (“Agreement”) between CLS and the customer named on the Order (“Customer”) for the supply of Equipment. Should any conflict arise between these Equipment Terms and CHAISIDELAB TERMS AND CONDITIONS, CHAIRSIDELAB TERMS AND CONDITIONS SHALL PREVAIL.

  2. WARRANTIES: ChairsideLAB Solutions will pass through to the customer, at the time of Equipment sale, any transferable product warranties, indemnities and remedies provided to ChairsideLAB Solutions by the applicable Equipment manufacturer (“Manufacturer”). TO THE EXTENT PERMITTED BY LAW, CHAIRSIDELAB SOLUTIONS PROVIDES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE EQUIPMENT OR ANY SOFTWARE THEREIN OR REQUIRED TO BE USED THEREWITH, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND THE CUSTOMER SHALL LOOK TO THE MANUFACTURER FOR ANY WARRANTY THEREON.

  3. SERVICES: ChairsideLAB Solutions does not provide any maintenance, support or other service (“Services”) with respect to the Equipment or any Equipment accessories. Services, if any, will be provided and governed by the Manufacturer. In the case of Asiga Printers, Medit Scanners, and Roland Mills, CLS will act as liaison to the Manufacturer, organizing the documentation and managing logistics of the problem/ repair/ replacement matter with Manufacturers. If Customer has a repair approved by ASIGA, CLS (or applicable Manufacturer), may provide temporary replacement (“Loaner”) at no additional charge to Customer while the original equipment is being repaired. Loaner is subject to ChairsideLAB Solution's approval, Asiga and or Roland Manufacturer repair/ replacement approval, availability, and will require a new Loaner equipment agreement with Customer.

  4. RETURNS: Any returns are governed by the Manufacturers warranties, indemnities and remedies provided. No refunds of any kind are offered by ChaisideLAB Solutions on any purchases of Software (as defined below). Tools and Accessories of Equipment may be returned within 30 days of purchase IF they are new and unopened, without damage or use. Any qualifying returns past thirty (30) days are subject to a 25% restocking charge payable to ChairsideLAB Solutions.

  5. LIMITATION OF LIABILITY: The Customer agrees to look solely to the applicable manufacturer for any claim arising due to loss, injury, damage or death related to the use or sale of Equipment. The Customer acknowledges that ChairsideLAB Solutions has no control over, and is not responsible for, the manufacture of the equipment nor the manner in which the Equipment will be used or otherwise dealt with by the Customer. The Customer therefore agrees to assume all responsibility for any and all sums which ChairsideLAB Solutions and/or the Customer becomes obligated to pay because of bodily injury or property damage caused by or resulting directly or indirectly from the installation, maintenance, use or operation of the Equipment, or the failure of the Equipment to comply with any safety laws or regulations. The Customer shall indemnify and hold ChairsideLAB Solutions harmless from and against any and all actions, claims or demands arising out of or in any way connected with the installation, maintenance, use or operation of the Equipment or the design, construction or composition of any item or items made or handled by the Equipment supplied hereunder, including any such actions, claims and demands base in whole or in part on the default or negligence of ChairsideLAB Solutions. The Customer hereby acknowledges and agrees that ChairsideLAB Solutions has set its prices and entered into this Agreement in reliance upon the exclusions and limitations of liability and other remedies set forth in this Agreement, and that the same form an essential basis of the bargain between the parties. The parties agree that the exclusions and limitations of liability specified above will survive and apply even if any exclusion or limitation of remedies set forth herein is found to have failed of its essential purpose. CHAIRSIDELAB SOLUTIONS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOST PROFITS AND LOSS OF GOODWILL, ARISING FROM OR RELATING TO THIS AGREEMENT (OR THE SUPPLY, USE OR FAILURES OF EQUIPMENT AND / OR SOFTWARE HEREUNDER, REGARDLESS OF ANY NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.

  6. SECURITY INTEREST: The Company shall have a lien on and security interest in the Equipment, notwithstanding delivery or possession, until Customer pays the entire price in full to ChairsideLAB Solutions. The Customer agrees to do all acts necessary to perfect and maintain such lien and security interest in favor of ChairsideLAB Solutions. The Customer must maintain, at its own expense, insurance in the amount equal to the Equipment invoice price against loss or damage of any kind to the Equipment and agrees to furnish ChairsideLAB Solutions with satisfactory proof of this coverage.

  7. UCC FILING; SECURITY:  To the extent permitted by applicable law, Customer authorizes ChairsideLAB Solutions to execute and file in the name of the Customer a UCC-1 financing statement, continuation statements and amendments thereto and any other document deemed necessary to protect ChairsideLAB Solutions security interest in the Equipment, with or without Customers signature thereon.  If Customer is in default of any agreements with CLS, ChairsideLAB Solutions may (a) exercise all rights of a secured party under the Uniform Commercial Code ("UCC") including without limitation the right, under UCC 9-609(b)(2), to take back the Equipment.  Any obstruction of these rights by Customer shall be deemed a further breach of its obligations under this agreement.

  8. LICENSE: Any third party software listed on the Order to which these Equipment Terms are attached (”Software”), including, without limitation, all title and intellectual property rights in and to such Software, is and shall at all times remain the property of the applicable Manufacturer supplying such Software. The Argen Corporation hereby grants to the Customer a personal, terminable, non-exclusive license install and use the Software, solely by the number of end users specified in the Order and if applicable, solely on such number of machines as equal to the number of Seat Licenses set forth on the Order. Interfaces to third party CAD and CAM software, scanners and manufacturing equipment may be required and any license fees charged separately for such interfaces shall be the sole responsibility of the Customer. There may be conditions to such interfaces that can limit or prevent their use during or after a specified period. It is the obligation of Customer to secure agreement with such conditions. Neither Customer nor any end user may (a) assign, sell, sublicense, rent, lease, lend or otherwise transfer all or any part of the seat license(s) to the Software, or (b) reverse engineer, decompile, or disassemble the Software.

  9. THIRD PARTY RIGHTS: ChairsideLAB Solutions cannot and does not grant to Customer or any end user any license to patents held by third parties.

  10. FORCE MAJEURE: ChairsideLAB Solutions shall be under no liability to Customer or any end user in respect of anything which may constitute a breach of this Agreement arising by reason of force majeure, namely, circumstances beyond the control of Licensor which shall include, but shall not be limited to, acts of God, perils of the sea or air, fire, flood, drought, explosion, sabotage, accident, embargo, riot, civil commotion, including acts of local government and federal authority and labor disputes of whatever nature and for whatever cause arising.

  11. MISCELLANEOUS: Failure or neglect by ChairsideLAB Solutions to enforce any of the provisions of this Agreement at any time shall not be construed nor shall be deemed to be a waiver of ChairsideLAB Solutions rights hereunder nor in any way affect the validity of the whole or any part of this Agreement nor prejudice The Argen Corporation’s rights to take subsequent action. The headings of these Equipment Terms herein contained are inserted for convenience of reference only and are not intended to be part of or to affect the meaning or interpretation of any of the terms and conditions of this Agreement. In the event that any of the terms, conditions or provisions of this Agreement shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision shall to that extent be severed from the remaining terms, conditions and provisions which shall continue to be valid to the fullest extent permitted by law. This Agreement shall be construed and enforced in accordance with the laws of the State of California and all persons and entities in any manner obligated under this Agreement consent to the jurisdiction of any court sitting in the County of San Diego, State of California, having proper venue and also consent to service of process by any means authorized by California law. If applicable, the person executing this Agreement hereby represents and warrants that he/she is an authorized officer of end user, and by his/her signature, end user is hereby bound by the terms and conditions of this Agreement.

ChairsideLAB Solutions Equipment Policies and Reference guide

ChairsideLAB Solutions third party equipment (“Equipment”) offering is designed for your In-House Dental Laboratory’s total success. Please use this guide to find important information about your purchase; such as contact information, troubleshooting documents, warranties, and other helpful resources.

For detailed terms and conditions, please refer to ChairsideLAB Solutions Equipment Terms and Conditions of Sale, and ChairsideLAB Solutions Terms and Conditions. The most current versions may be found by visiting ChairsideLAB Solutions website www.chairsidelabs.com

ChairsideLAB Solutions Equipment and accessory line includes but is not limited to third party Scanners, Scanner Software, Mills, Mill Software, Furnaces, Suction Units, PCs, Equipment tools and accessories.

 

Getting Started with your purchase:

 

  1. Please see the applicable manufacturers' instructions for Product Registration, and complete it as soon as possible. 

  2. Familiarize yourself (and all users) with the Operating Manual, Maintenance requirements, Training resources, and Troubleshooting guides where available.  

  3. Most manufacturer warranties can be invalidated by not properly registering, installing, using, and maintaining the item per the manufacturers instructions; we recommend following all manufacturer instructions.  

While ChairsideLAB Solutions does not repair nor service Equipment (nor accessory of the Equipment), we can assist by providing the manufacturers’ resources such as warranties, policies, and contact information so that you may seek the support you need. No refunds are offered on any Software purchases, as expressly stated at the time of purchase during checkout. In this guide, we provide summaries of the warranties for each manufacturer, yet the manufacturers’ actual warranty language will always prevail. If you have additional questions, feel free to contact your sales rep or ChairsideLAB Solutions Customer Care for additional help, at 516 216 4830

Roland Mill

Roland Warranty Summary: Roland offers a two-year, Trouble-Free Warranty. Roland warrants to the original end-user that your Roland DWX Dental Milling Machine conforms to Roland’s published specifications, and is free from defects in materials or workmanship, subject to the conditions of warranty listed below. In addition, under the terms of this Warranty Roland will replace the Product’s spindle, which is considered a consumable part, up to one time, if needed, during the warranty period. Any replacement product or parts installed during the warranty period are warranted for the balance of the original warranty period. Any replaced product or part becomes Roland property.

If you encounter an issue with your Roland Mill, please call Argen Equipment Support at 800-225-5524; Argen will act as the liaison to Roland, organizing all of the documentation and logistics of the problem / repair/ replacement matter with Roland.

In addition, refer to the following links:

Roland Care Service and Support

Roland DWX Mill Warranty

Roland DWX User Manual

Millbox Software

For issues with Millbox Software by CIM for your Roland Mill, call ChairsideLAB Solutions Equipment Support at 516-216-4830. We will act as the liaison to CIM. No refunds are offered on any Software purchases. In addition, please refer to the following links:

Millbox Overview

Millbox Driver Downloads

CIM Terms and Conditions

BOFA (By Roland)

Roland Warranty Summary: Roland is the sole reseller and distributor worldwide for BOFA suction units. BOFA warrants that the goods will meet specifications in sales literature and be free from defects in materials and workmanship for a period of 12 months from the date of the invoice relating to such Goods provided. In the event of a defect, BOFA will, at its option, either repair or supply a replacement, provided that defects are related to design, material, or workmanship of BOFA and not due to misuse. Return shipping is at the expense of customer.

If you encounter an issue with your BOFA Dust Collector, call ChairsideLAB SolutionsEquipment Support at 516-216-4830. We will act as the liaison to Roland. You may also refer to the following links:

BOFA Support Services

BOFA Terms and Conditions

Equipment Tools and Accessories

Tools and Accessories may be returned within 30 days of purchase IF they are new and unopened, without damage or use. If a tool or accessory is damaged in transit to you, best practice is to refuse delivery. If the item(s) was delivered before discovering the damage, photograph the damaged packaging (and contents / tools and/ or accessories if open). ChairsideLAB Solutions will assist in facilitating a return/ exchange with the manufacturer. Please contact ChairsideLAB Solutions Customer Care at 800-255-5524.

©2020 Created by ChairsideLab Solutions Inc.